Effectively manage inbound daily sales calls expectations.
Consistently maintain a 60% or better closing rate and convert customer call-ins to 25% or better into our Year Round Protection Plan.
Consistently achieve and exceed monthly Base Line Sales Target.
Clearly identify and execute the Inside Sales 6 Step Sales Approach.
Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
Effectively Execute Residential Campaigns for both new and existing customers.
Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume.
During non-peak months, it may be necessary to support campaigns other than Inbound.
Call volume standards are 12-15 Calls per Hour.
Meet or exceed an average monthly call quality score above 75%.
Multi-tasking skills are essential

1+ years successful experience at a rapidly growing professional sales organization.
1+ years Call center experience
Proven history of driving sales results and achieving goals
Must possess superior verbal and written communication skills.
Experience in effectively collaborating with internal and external stakeholders
Proven success in a dynamic, fast paced environment
Education Requirements: High School Diploma
Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

Inside Sales Professional

Key skills