Key skills
Problem Solving
About this role
Role Overview
- Communicates with patients via inbound and outbound phone calls
- Provides knowledgeable answers to questions regarding medical bills and accounts
- Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
- Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
- Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
- Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
Requirements
- 1 year: Experience working with Electronic Medical Record systems
- 1 year: Patient contact center (call center) experience
- 1 year: Experience in customer service
- Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite
- Problem solving skills, good judgment, attention to detail, and follow-through are a must
- Ability to multi-task and work within multiple systems at the same time
- Able to work with little to no supervision
Benefits
- healthcare
- paid time off