Own and manage a portfolio of high-value strategic accounts.
Develop and execute account plans to identify and capitalize on upsell, cross-sell, and renewal opportunities.
Forecast and deliver against growth targets within existing accounts.
Serve as the senior point of contact and advocate for key decision-makers and executive stakeholders.
Facilitate regular business reviews and strategic check-ins with client leadership.
Build multi-threaded relationships across client teams (procurement, operations, end users, etc.).
Serve as eyes and ears of the customer with feedback to product, marketing, and sales teams.
Partner with Sales leadership to develop expansion strategies aligned with overall company goals.
Collaborate with Marketing to tailor campaigns, case studies, and customer references for strategic accounts.
Negotiate renewals, amendments, and expansions with support from legal and finance teams.
Lead or support customer onboarding, user training, and ongoing adoption strategies.
Channel strategic customer feedback to Product, Marketing, and Executive teams.
Participate in roadmap discussions, customer advisory boards, and beta testing processes.

5–8 years of experience in Account Management, Strategic Sales, or Customer Success, ideally in a SaaS or B2B environment.
Proven track record of growing enterprise accounts and exceeding revenue goals.
Exceptional negotiation, and executive engagement skills.
Ability to navigate complex organizations and build long-term client partnerships.
Comfort with changing priorities in a fast-paced startup environment.
Track record of collaborating strategically with Marketing to improve lead quality and pipeline velocity.
High EQ communicator adept at influencing at all levels, from frontline reps to board members.
Growth mindset with the agility to pivot in dynamic markets.
Willingness to travel as needed to meet with prospects, clients, and team members

Competitive base salary along with sales commission commensurate with experience
Equity participation with opportunity for substantial value creation
Comprehensive healthcare benefits (Medical, Dental, Vision)
Flexible PTO policy and parental leave
401(k) retirement plan
Hybrid work from our Philadelphia office

Senior Strategic Account Manager

Key skills