Director, Client Development – Coding Operations

Role Overview

• Provide HIM knowledge in a consultative manner to assist sales in the details of a coding and audit sale.
• Perform detailed discovery to identify the needs of the client.
• Create customized proposals that can be realistically implemented and executed by the operations and quality teams.
• Identify sales targets and work with the sales team to close deals.
• Understand tools, success stories, outcomes, and products that will assist our clients and have the ability to communicate with clients at all levels.
• Provide presentations to clients, as needed.
• Perform Coding Operational Assessment, as needed, to provide a lead-in for sales opportunities.
• Create high level and detailed written reports and effectively communicate findings, recommendations, and next steps at all leadership levels.
• Work with discovery information to assess volume/workload for client sites.
• Work with the Operations team to provide seamless coverage and the correct skill set, based on the initial and ongoing needs of the client.
• Provide smooth transition of client relationship and project implementation to operations and quality team via Kick-Off Call.
• Ensure the client feels supported during the transition.
• Ensure initial client engagement with Coding Operations establishes a strong, positive relationship and that implementation exceeds client expectations.
• Build and maintain relationships with assigned clients to foster loyalty, support ongoing service, and drive growth.
• Advocate for client needs, requests, and feedback with the Coding Operations team, and collaborate in a positive, professional manner to support continuous improvement across the organization.
• Travel Fifty percent plus travel time, including regional and/or national trips as needed to support client meetings, site visits, and overall business objectives.

Requirements

• Bachelor’s Degree in related field with additional HIM or coding certification preferred or Associate Degree in HIM.
• RHIT, RHIA, CCS, or other coding credentials
• Minimum 10 years’ experience in HIM management/leadership, including experience in HIM field with a concentration on coding and management.
• Preferred experience in HIM/Revenue Cycle consulting.
• Knowledge of the coding area within an HIM department; workflow within the coding area; coding metrics; hospital revenue cycle.
• Strong strategic planning and project management skills.
• Strong working knowledge of HIM systems with diverse experience on multiple EMRs.
• Impeccable oral and written communications skills that demonstrate active listening, usage of open-ended questions and effective collaboration.
• Strong analytical and critical thinking skills.
• Strong collaborator and initiative-taker.
• Passion for helping others and collaborating with a team.

Benefits

• Competitive salary
• PTO not including Paid holidays
• Full benefit package including Medical, Dental, Vision, short
• and long-term disability and voluntary life insurance plan
• 401(k)