Email and phone outreach to Trip Winners
Coordinate travel dates with vendors or internal team
Reach out to Trip Winners after their trip for feedback
Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need
Offer additional nights or upgrades to Trip Winners
Research and book add-ons with vendors
Identify ways to improve the guest experience
Provide on-call concierge services for Trip Winners
Address any Trip Winner needs outside the packaged experience
Participate in problem-solving and presenting solutions to the team
Manage tasks and input data in CRM (Hubspot)
Help Booking Team with quarterly projects
Attend quarterly team gatherings; at least three will be in Southern California
Participate in weekly meetings, Slack, and Asana projects
Ride a unicorn 🦄

Self-starter, 100% remote means no babysitter; you manage your schedule like a grown-up
Experience in product development, design, or other similar role developing experiences for consumers
Past experience in the travel industry a plus
Growth mindset…this is the way
Proficient in Google Workspace is a plus but not required
Prior Hubspot knowledge is a plus
Strong verbal and written communication skills, with experience presenting
Time management and organizational skills
must have
Accepts feedback well and grows from it
Proactive and an independent problem solver
Customer service skills is a must
Experience in hospitality or Customer Service is a plus

Guest Experience Manager

Key skills