Role Overview
- IT Support & Helpdesk
- Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware, software, OS, and application issues
- Set up, configure, and maintain user accounts, email, and access permissions
- Respond to tickets, document issues, and ensure timely resolution
- Support onboarding/offboarding of employees (devices, accounts, access)
- Systems Administration
- Install, configure, and maintain Windows/Linux servers and workstations
- Manage Active Directory, user/group policies, and permissions
- Monitor system performance, backups, patches, and updates
- Maintain virtualization environments (VMware/Hyper-V or similar)
- Ensure security best practices, antivirus, patching, and access controls
- Document systems, procedures, and configurations
- Network Administration
- Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi
- Monitor network performance, uptime, and security
- Troubleshoot network connectivity and performance issues
- Manage VPNs, DNS, DHCP, and basic firewall rules
- Assist with network upgrades, expansions, and improvements
Requirements
- 3+ years experience in IT support, systems administration, or network administration (or similar)
- Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
- Experience troubleshooting hardware, software, and network issues
- Familiarity with virtualization, backups, and basic security practices
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
**Nice-to-Have Skills: **
- Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco
- Experience with cloud platforms (Azure, AWS, Google Cloud)
- Experience with ticketing systems and IT documentation
- Scripting/automation (PowerShell, Bash, etc.)
- Experience in a growing or fast-paced IT environment
Tech Stack
- AWS
- Azure
- Cloud
- DNS
- Firewalls
- Linux
- TCP/IP
- VMware