Act as the primary technical advisor for our top enterprise customers.
Partner with Professional Services, Product, and Support teams to ensure customers achieve faster time-to-value and sustainable adoption.
Guide customers on best practices for architecture, integrations, embedding, and data modeling.
Proactively identify technical risks and create mitigation plans to reduce inbound escalations.
Lead technical enablement workshops, health checks, and design reviews for customers, and internally to increase the subject matter expertise on the team.
Help customers optimize query performance, dashboard usability, and user adoption.
Serve as the technical voice of the customer internally, influencing product roadmaps and support processes.
Build and maintain reusable implementation assets (templates, playbooks, technical documentation) that scale across Omni’s customer base.
Partner with Sales and Customer Success Managers to surface cross-sell and upsell opportunities through technical insight.
Provide technical validation in expansion and renewal cycles.
Influence Net Dollar Retention (NDR) by demonstrating the scalable value of Omni.

5+ years in a technical customer-facing role (Customer Success Engineer, Technical Account Manager, Solutions Architect, or Data Consultant).
Deep knowledge of data & analytics technologies: SQL, semantic layers, data warehouses (Snowflake, BigQuery, Redshift), BI platforms, APIs, embedding strategies.
Strong architectural thinking: able to map complex data ecosystems to Omni’s platform.
Excellent communicator—comfortable engaging both C-level execs and data engineers.
Consultative and proactive, with the ability to span multiple enterprise accounts.
Strong problem-solving and attention to detail.

Technical Account Manager

Key skills