Key skills
SaaSSalesforceCRMCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Oversee and grow an assigned client portfolio by providing exceptional service
- Educate customers and identify growth opportunities
- Ensure timely renewals and deepen existing customer relationships
- Collaborate with the Sales and Customer Success teams
- Lead regular business reviews
- Partner with clients to understand their goals
- Deliver tailored product demonstrations
- Support account renewals and maintain CRM records
- Provide feedback to customers and internal teams
Requirements
- At least 5 years of experience in a SaaS Sales environment as an account manager
- Experience as an account manager in a health-tech space is a bonus
- Experience using the CentralReach platform is a plus
- Passion and ability to understand a client’s business
- Extremely driven to help CentralReach sales and customers succeed
- Experience in a changing environment
- Embrace aggressive goals
- Curiosity about the sales process and solutions being sold
- Utilize Sales CRM tools such as SalesForce or similar
- Excellent written and verbal communication skills
- Strong attention to detail
- Proactive approach to account management
- Ability to dive in with discovery questions
Benefits
- Competitive compensation
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
- Community engagement initiative