Lead the end-to-end deployment and configuration of the ORDR platform across complex enterprise environments, ensuring alignment with deployment goals and KPIs.
Become a trusted technical advisor by understanding each customer’s environment, and guide stakeholders on integrations, APIs, architecture, and KPIs to fully operationalize ORDR.
Conduct technical workshops, architecture reviews, and roadmap alignment sessions to ensure the success and scaling of ORDR solutions over time.
Collaborate daily with Sales, Product, Support, and Engineering teams to resolve challenges, provide technical guidance, and represent the voice of the customer internally.
Design and lead tailored onboarding programs and customer enablement plans mapped to technical priorities, environments, and use cases.
Communicate clearly and proactively with both technical and executive stakeholders—documenting progress, sharing insights, and celebrating milestones with clients.

5+ years of experience in Technical Account Management, Solutions Architecture, or Post-Sales Engineering roles supporting cybersecurity, segmentation or networking platforms
Proven ability to deploy and troubleshoot complex technical solutions, conduct architecture reviews, and oversee product integrations
Hands-on expertise in network segmentation, network security, endpoints/device visibility, network protocols, APIs, scripting, or platform configuration
Strong communication skills, able to effectively translate between deep technical issues and business value for both technical and business stakeholders
Comfortable building customized dashboards and configurations, driven to become an export user of the ORDR platform
Self-motivated learner with a passion for technical growth and customer problem-solving; thrives in dynamic, fast-moving environments
Experience with CSM/CRM platforms; Planhat experience is a plus
Proven experience in building / generating a value journey plan for customers
At least 3 years working with NAC / Firewall solutions

Work with cutting-edge network security and visibility technology in a collaborative, remote-first environment
Join a company that values technical ownership, curiosity, and innovation, investing in your personal and career development
Play a pivotal role in helping major enterprises secure and scale their environments using a solution that addresses real-world cybersecurity needs

Technical Account Manager

Key skills