Commercial Director, Clinical Research Acceleration

Role Overview

• Own and deliver against an annual revenue target for the Patient Identification for Clinical Trials offering.
• Develop and execute a strategic business plan to achieve defined revenue and growth objectives.
• Build and manage a qualified sales pipeline across CROs, sponsors, and investigator networks.
• Lead full sales cycles from prospecting through negotiation and contract execution.
• Identify expansion opportunities within existing customer accounts.
• Shape go-to-market strategy, positioning, and competitive differentiation for the Clinical Trials Patient ID offering.
• Translate enrollment, feasibility, and site performance challenges into clear commercial value propositions.
• Drive promotional initiatives and manage an allocated promotional budget to support business development objectives.
• Utilize and maintain the company’s CRM system (currently Salesforce) to document customer interactions, pipeline progression, and project activity.
• Provide regular and accurate revenue forecasting to leadership.
• Maintain disciplined reporting on active accounts, pipeline status, and revenue performance metrics.
• Ensure successful execution of customer initiatives in partnership with Clinical Science, Operations, and Delivery teams.
• Maintain executive-level customer relationships post-sale to support retention and expansion.
• Monitor customer outcomes to identify renewal and upsell opportunities.
• Represent HEALWELL AI at industry conferences, customer meetings, and promotional events.
• Participate in panels and podium presentations supporting visibility of the Patient ID offering.

Requirements

• 10–15+ years of experience in clinical research, clinical development, or clinical operations.
• Experience within a Clinical Research Organization (CRO) and/or pharmaceutical or biotechnology organization.
• Demonstrated success in revenue-generating, business development, or commercial leadership roles.
• Strong understanding of patient recruitment, enrollment challenges, site operations, and protocol-driven workflows.
• Experience managing complex enterprise sales cycles.
• Experience using CRM systems (e.g., Salesforce) for pipeline management and revenue forecasting.
• Proven ability to engage senior executives and represent organizations externally.
• Based in the Greater Toronto Area (GTA) with willingness to travel.