Technical Documentation, Program Support Specialist
United States
Full Time
2 hours ago
$55,000 - $65,000 USD
No H1B
Key skills
AnalyticsBIPower BIJiraAgileScrumCommunication
About this role
Role Overview
Develop, proof, review, and update technical documentation for Microsoft Power Platform applications including: User Guides, Development Guides, Maintenance Guides, Training materials
Collaborate with clients to translate information into preferred documentation formats and standards.
Work with development teams to gather, validate, and accurately document technical information.
Maintain and update the BITS Technical Handbook and associated documentation.
Review and update business rules documentation in coordination with clients and developers.
Test applications and document findings, feedback, and recommendations.
Organize, update, archive, and maintain all documentation within SharePoint.
Schedule, attend, record, and document stakeholder meetings as needed.
Assist with proofing presentations and documentation prior to client review.
Facilitate or run daily Scrum meetings as needed and update Jira boards accordingly.
Coordinate meetings and update business requirements and rules for dashboards/reports built and maintained by client.
Conduct Section 508 accessibility testing on DAPM Analytics Hub reports
Partner with Power BI developers to remediate accessibility issues as needed.
Update employee rosters quarterly to ensure accurate contact, location, and project data.
Support Power BI developers by maintaining and updating performance metrics gap analyses in coordination with SMEs.
Requirements
Bachelor's with 0
2 years (or commensurate experience)
Experience creating and maintaining technical and business documentation
Strong proofreading, editing, and organizational skills
Familarity working with Agile/Scrum teams
Familiarity with Jira and SharePoint
Ability to collaborate effectively with clients, developers, and stakeholders
Strong written and verbal communication skills
Experience testing applications and documenting results
Must be able to obtain and maintain a Public Trust clearance
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content