Key skills
Communication
About this role
Role Overview
- Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication
- Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles
- Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes
- Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics
- Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines
- Maintain detailed service records and stay updated on the latest BMW Motorrad technologies
- Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions
- Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary
- Identify and report product issues and trends, maintaining open communication with Technical Support Engineers
- Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law
Requirements
- High school diploma or equivalent
- BMW Group Motorrad Training/Certification
- 5 years’ experience as a BMW Technician
- Must be able to legally operate a motorcycle on public roads
- Ability to lift heavy motorcycle parts and equipment
- Comfortable working in a garage environment with exposure to noise and mechanical hazards
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs