Motorrad Technical Support Specialist – Master Technician
United States
Full Time
3 hours ago
$57,900 - $95,500 USD
No H1B
Key skills
Communication
About this role
Role Overview
Provide first-level technical support to BMW Motorrad dealers using TSARA or other means of communication
Rotate between TSARA Motorrad Support/Hotline Specialist and Motorrad Master Technician roles
Perform advanced diagnostics and repairs on complex malfunctions, including buyback vehicles and prototypes
Be certified in multiple areas, including major engine repairs, electrical systems, high voltage components, and bus diagnostics
Mentor junior technicians and collaborate with service advisors to provide accurate estimates and timelines
Maintain detailed service records and stay updated on the latest BMW Motorrad technologies
Perform physical labor for recall repairs on unsold inventory and travel to various locations to increase recall completions
Provide professional replies to TSARA cases, utilizing internal information systems and escalating cases when necessary
Identify and report product issues and trends, maintaining open communication with Technical Support Engineers
Support independent repair shops for BMW and MINI vehicles regarding programming and diagnostic software issues, as required by the Freedom of Information law
Requirements
High school diploma or equivalent
BMW Group Motorrad Training/Certification
5 years’ experience as a BMW Technician
Must be able to legally operate a motorcycle on public roads
Ability to lift heavy motorcycle parts and equipment
Comfortable working in a garage environment with exposure to noise and mechanical hazards
Benefits
Medical, Dental, and Vision insurance
401(k) with Company match and Retirement Income Account