Business Partnership & Technology Delivery Manager

Role Overview

• Leads technology project delivery to ensure timely implementation, effective handover, and operational readiness.
• Leads the end-to-end delivery of technology projects, including scoping, scheduling, resource coordination, and post-implementation review.
• Develops and maintains detailed project plans, risk registers, and communication updates for leadership.
• Manages multiple concurrent initiatives such as software updates, hardware rollouts, and club network upgrades.
• Ensures smooth transitions from implementation to support, with clear documentation and knowledge hand-off.
• Enables operational readiness by ensuring IT delivery meets business requirements for deployment and use.
• Oversees pre-deployment readiness checks, logistics coordination, and user communication.
• Supports field teams and IT Support in troubleshooting issues during rollouts.
• Standardizes processes for configuration, testing, and acceptance of new systems.
• Facilitates collaboration among vendors and partners to deliver IT solutions that meet business needs, technical requirements, and governance expectations.
• Acts as the primary liaison with technology vendors and service providers, ensuring accountability to deliverables and SLAs.
• Coordinates testing, pilot rollouts, and change management activities.
• Facilitates alignment between internal business needs and vendor capabilities.
• Maintains, manages and evolves positive business relationships with vendors, partners, consultants and other outside entities providing services to the company to align external delivery with business and IT objectives.
• Jointly with the other members of the IT team, supports technology vendor selection that aligns with strategic objectives while simultaneously meeting or surpassing technical expectations.
• Maintains portfolio visibility through ongoing tracking and reporting to support leadership oversight and timely decisions.
• Maintains a portfolio view of all technology projects in progress and upcoming.
• Tracks project KPIs (timeline adherence, deployment success rate, incident rates post-launch).
• Provides regular delivery updates to the VP of Technology and cross-functional leadership.
• Contributes to scalable, reliable delivery by improving processes and keeping standards and documentation up to date.
• Identifies gaps and inefficiencies in technology rollout processes; proposes and implements improvements.
• Supports automation, data integration, and workflow optimization efforts (e.g., Office 365 apps, CRM, MMS).
• Ensures documentation and SOPs are current and accessible to the internal IT department.

Requirements

• Diploma in Computer Science, Mathematics, Business, or related disciplines or equivalent work experience and technical training.
• 5+ years in IT project coordination, technology implementation, or technical operations.
• 3+ years managing vendors and cross-functional stakeholders on technology initiatives.
• 2+ years working with SaaS platforms, integrations, or cloud-based systems.
• Strong interpersonal, communication, and collaboration skills.
• Proven organizational and project coordination abilities.
• Intermediate problem-solving and troubleshooting skills across hardware and software systems.
• Intermediate understanding of technology architecture, SaaS platforms, and system integrations.
• Working knowledge of Microsoft 365, network fundamentals, and endpoint management tools.
• Strong documentation and reporting skills, including use of project tools.

Tech Stack

• Cloud

Benefits

• Ongoing training and development to ensure a long and successful career path.
• Unlimited growth potential.
• Free Fitness Membership.
• Group health care plans.
• Fun and energetic atmosphere to come to every day!