Oversees all telecommunications services and systems for the firm
Manages the current Avaya telephony platform and strategic planning for future technology adoption
Leads a telecom team and manages vendor relationships
Ensures billing compliance and develops a multi-year roadmap to guide the firm through technology transitions
Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS)
Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations
Creates a multi-year telecommunications roadmap aligned with firm objectives
Directs and develops the telecommunications team to meet performance and availability commitments
Maintains up-to-date documentation of all systems, user guides, and training materials

Bachelor’s degree preferred
8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
Expert-level knowledge of the Avaya telephony platform required
Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
Proven track record of successful technology adoption and change management
Experience with vendor management, contract negotiation, and telecommunications budgeting
Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred

Telecommunications Manager

Key skills