Senior Specialist, Corporate Communications

Role Overview

• Act as the primary point of contact for tactical requests across Salesforce and Slack customer accounts, ensuring timely responses and status updates.
• Facilitate the lifecycle of a customer story—from initial outreach and discovery call scheduling to managing legal reviews, accuracy checks, and final quote approvals.
• Help manage customer relationships, ensuring contacts remain engaged and that their information is current for future media or speaking opportunities.
• Partner with Slack-focused teams to execute storytelling workflows and ensure a unified customer voice.
• Support the quarterly results reporting cycle by sourcing, verifying, and organizing customer data points for executive scripts and briefing materials.
• Coordinate with cross-functional teams (Product, Sales, Legal) to validate customer messaging and ensure accuracy under high-pressure deadlines.
• Manage the rapid iteration of customer success examples during the earnings prep window, ensuring all stakeholders are working from the latest approved drafts.
• Own the "Source of Truth" for all approved customer references, ensuring the global communications team has instant access to vetted stories.
• Centralize and streamline internal workflows to reduce friction and improve the speed of customer storytelling execution.
• Monitor and report on customer program performance, including media coverage volume and engagement metrics across Salesforce and Slack.
• Create and update process guides, templates, and documentation to ensure a consistent, scalable approach to customer communications.

Requirements

• BA/BS in Communications, Public Relations, Journalism, Marketing, or a related field
• 3-5 years of experience in communications, PR, customer marketing, or a related field
• Exceptional writing, editing, and communication skills with experience in corporate storytelling
• Proven project management abilities with experience managing multiple stakeholders and competing deadlines
• Strong organizational skills and attention to detail—you can manage high-volume requests without missing a beat
• Experience interacting with senior executives
• Proficiency with Salesforce, Google Workspace, Slack, and project management tools

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program