About this role

Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion.
Systematically build, optimize, and scale new and existing operational workflows.
Own metrics that matter—set aggressive targets for key KPIs and use data to allocate resources.
Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines.
Proactively identify broken processes, recurring fires, and product gaps.
Manage, motivate, and mentor care ops teams (local and remote).

3-5 years of professional experience in a highly analytical and fast-paced environment.
Exceptional analytical, quantitative, and financial modeling skills.
Proven track record of end-to-end problem-solving.
High-achiever with a relentless work ethic.
Outstanding communication and presentation skills.
A desire to transition from a purely analytical role to a hands-on, operational leadership position.

Strategic Operations Associate

Key skills