Design and launch standardized, tiered service offerings that drive attach rate and incremental revenue
Develop repeatable implementation methodologies, templates, and delivery playbooks
Partner with Sales to strengthen services positioning, improve scoping accuracy, and support complex deal strategy
Oversee end-to-end delivery ensuring predictable outcomes, strong satisfaction, and margin performance
Establish and track key metrics: utilization, margin, forecasting accuracy, and time-to-value
Improve capacity planning and resource allocation to support growth without linear headcount increases
Collaborate with Sales and Customer Success to ensure seamless handoffs and long-term adoption
Lead and develop a high-performing team, setting clear expectations and building leadership bench strength
Provide structured feedback to Product and Engineering based on delivery insights

8+ years in Professional Services, Implementation, or Consulting within a SaaS or enterprise software company
3–5+ years leading and scaling delivery or consulting teams
Demonstrated success creating repeatable, revenue-generating service offerings
Experience productizing services and improving attach rates and margin performance
Track record reducing time-to-value while maintaining high customer satisfaction
Deep understanding of services economics: utilization modeling, revenue forecasting, margin optimization, and capacity planning
Experience partnering with Sales leadership on deal strategy, positioning, and packaging
Ability to balance strategic vision with operational execution
Clear, structured communication skills with ability to influence executive stakeholders
Experience in learning or edtech highly desired.

Director, Professional Services

Key skills