Manage and track OPEX budgets across facilities and workplace experience
Develop forecasts, monitor accruals, and conduct variance analysis
Partner with Finance on monthly close, reporting cycles, and annual planning
Support development of business cases for capital projects and operational investments
Identify cost optimization opportunities and monitor expense controls
Support operational performance across call center and corporate office locations
Standardize reporting, processes, and service metrics across facilities and concierge teams
Monitor KPIs and escalate risks impacting cost, service, or site readiness
Support execution of site openings, renovations, expansions, and closures
Track vendor spend against contract terms and approved budgets
Monitor SLAs and performance metrics in partnership with Regional Managers
Support RFP processes and vendor renewals as needed
Analyze financial and operational data to identify trends and performance gaps
Prepare clear, executive-ready presentations and dashboards
Facilitate cross-functional meetings to ensure alignment on priorities and progress
Perform other duties and special projects as assigned

Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
4–7 years of experience in facilities operations, corporate real estate, multi-site operations, or similar environments with direct budget management responsibility
Demonstrated experience managing operational budgets, forecasting, and financial reporting required
Strong financial & business analysis skills
Experience in budget management and forecasting
Experience in OPEX/CAPEX tracking & Cost Control
Vendor Spend & Contract Oversight
Demonstrated executive-level presentation skills
Strong organizational & stakeholder management skills
At least 18 years of age
Legally authorized to work in the United States

Business Operations Manager, Corporate Real Estate – Facilities

Key skills