Key skills
AnalyticsLeadershipCommunicationCustomer SuccessSales
About this role
Role Overview
- Hire, onboard, and manage a team of Customer Growth Specialists
- Own team-level expansion pipeline targets and performance reporting
- Coach reps on outbound strategy, discovery, qualification, and objection handling
- Partner with CS Ops and Analytics to refine targeting, segmentation, and expansion signals
- Ensure clean opportunity creation, routing, and handoffs to CS and Sales
- Monitor activity, conversion rates, and pipeline quality to identify coaching opportunities
- Provide regular performance feedback, 1:1 coaching, and career development support
- Partner with CS and Sales leaders to align on expansion strategy and execution
Requirements
- 8+ years of experience in Sales, Customer Growth, or Revenue roles
- 3-5+ years of experience managing quota-carrying, outbound teams
- Proven ability to coach and develop early-career and mid-career reps
- Strong understanding of pipeline management, forecasting, and performance metrics
- Experience working closely with Customer Success and Sales teams
- Comfort operating in a data-driven, metrics-focused environment
- Strong communication, organization, and leadership skills
Benefits
- Healthcare for family, including dental and vision
- Competitive compensation and 401K
- RSU grants for full-time employees
- ESPP program
- Flexible vacation policy
- Maternity & paternity leave
- MacBook Pro to use for work, plus a generous stipend to personalize your workstation
- Childcare bonus (human children only)
- Fertility treatment and support
- Learning & development program
- Commuter benefits
- Culture that supports a healthy work-life balance