Oversee, Coordinate, and manage all aspects of the implementation for new and existing clients
Communicate and manage internal and external implementation requirements and expectations
Serve as a single point of customer contact during the implementation.
Train the client through key product learning milestone for effective application usage
Manage client escalations
Assist in the review of client processes and the development of new workflow plans
Manage client relationships during the implementation process
Communicate progress updates weekly or as agreed upon with client
Support sales teleconference in hand-off of new client
Ensure implementation milestones are met on time
Coordinate the Electronic Data Interchange (EDI) agreement process
Hand off to Client Support when client has successfully completed process

Bachelor's Degree in business or related field a plus
Web-based Training or Classroom Training/Coaching experience
Knowledge of medical computerized billing and scheduling software systems preferred
1-2 years of implementation or service account management experience
1-2 years of work experience in medical office environment, customer service, IT, or support desk
Must have 1 -2 years in 2 of the following areas: Product Management, Training, Medical Software. Strong working knowledge of Windows, MS Word, Internet Explorer, Excel, PowerPoint
Ability to lead a client successfully through technical processes
Ability to manage and fulfill client expectations
Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus
Ability to prioritize effectively and handle shifting priorities professionally
Personal track record of being thorough, courteous and responsive in customer service
Ability to communicate with various business contacts in a professional and courteous manner.

Implementation Consultant

Key skills