Manager, Experience Development

Role Overview

• Serve as the Product Owner for guest experiences, shaping the future of Celebrity Cruises
• Lead a team which partners with cross-functional teams to define, prioritize, and deliver innovative concepts
• Ensure every sensory touchpoint is seamless, intuitive, and aligned with the brand’s promise
• Responsible for the development, execution, and delivery of new concepts, activities, programs, and excursions
• Champion the guest experience in all aspects of product development

Requirements

• Minimum 5 to 7 years in a product, design or other similar role developing physical products or customer experiences required
• Bachelor’s degree required, Master’s degree a plus
• Experience as a manager of people
• Experience working with Architects/Designers/Creative & Innovation Consultants a plus
• Experience in the travel industry a plus
• Proven track record of success in fast-paced environment with demanding timelines
• Experience developing products grounded in strategies driven by consumer insights
• Ability to effectively communicate across a large ecosystem of partners and builders, that spans product definition, design and construction
• Exceptional verbal and written communication and project/program leadership skills, including the ability to communicate effectively to the executive levels of the company
• Ability to assemble, lead and influence cross-functional teams to execute against a vision
• Ability to craft and tell a compelling and influential story for partners and collaborators
• Ability to document and package detailed operational requirements and experiences
• Obsessive attention to detail and follow-through – every detail matters
• Ability to find answers and propose initiative and solutions on your own – a self-starter
• Proven ability to collaborate with and achieve actionable results through others, plus the ability to build strong and sustainable relationships
• Ability to creative problem solve and drive ideas into action, with a positive outlook and willingness to take personal initiative
• Obsessive attention to detail and follow-through
• Methodical in research, order, prioritization, and implementation
• Ability to travel up to 20% of the time.

Benefits

• Competitive compensation and benefits package
• Excellent career development opportunities