Onboard and educate new customers to ensure smooth implementation and fast time-to-value
Build and maintain strong relationships with key stakeholders to ensure satisfaction and loyalty
Identify and pursue opportunities for upselling and cross-selling additional services or features to drive deeper client engagement and hit quarterly metrics
Own retention and renewal processes
Strategize cross-functionally with sales and product team to ensure strong customer success operation

2-4 years of relevant experience in a customer success manager, account management, or client-facing position
Experience in public affairs, public relations, communications, advocacy, or non-profits
Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed
Excellent sales hustle; communication skills, and energy
Basic familiarity with sales CRM or similar tools (e.g. HubSpot, etc.)
Adaptability and willingness to thrive in a nimble, execution-focused startup
Strong interpersonal skills, ability to build rapport and maintain client relationships
Bachelor's Degree
Familiarity with the government, non-profit, advocacy, or political space is a plus
History of owning KPIs like NRR
Master’s Degree in a related subject is a plus (MPA, MPP, etc.)

Customer Success Manager

Key skills