You will become a trusted advisor to our customers, deeply understand their business and needs, and help them maximize the value they get from Method
You will be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback to shape Method’s product roadmap
You will be technically savvy enough to be able to help guide customers and respond to questions while also having a strong business sense to create opportunities to drive the economics of the business forward in a way that both companies succeed
You will demonstrate initiative and provide genuine value to the customer, rather than simply responding to issues as they arise

6+ years of experience in a client-facing role ideally in technology, investment banking, or consulting
Exceptional project management and organizational skills, with a heightened focus on attention to detail, strong sense of urgency, proactivity, and independence
Strong business sense and understanding of underlying drivers and strategy of our customer’s businesses
Strong written communication as well as ability to grasp technical concepts
Natural curiosity to stay up to date with new technologies and emerging Fintech trends
A capability to work well with a wide range of people, both internally and externally
Experience in FinTech
Experience with API first companies
Experience working in a start-up environment
Knowledge of Linear, Slack, Google Sheets, and Retool

Customer Success Manager

Key skills