Develop and grow commercial relationships with key GM Envolve OnStar accounts
Serve as the primary point of contact and product expert for assigned GM Envolve OnStar accounts, delivering white glove support across onboarding, adoption, retention, and renewals
Partner with GM Envolve and OnStar Account Executives to grow commercial relationships, support sales priorities, and identify upsell opportunities
Manage day to day customer needs, wellness checks, training, escalations, and issue resolution through coordinated cross‑functional collaboration
Use reporting and customer insights to identify RPO opportunities, connectivity issues, API/Safety & Security needs, and overall account improvement actions
Drive OnStar Vehicle Insights success and retention by guiding trials, supporting platform education, promoting account growth/engagement and escalation management
Maintain accurate records in Salesforce and prepare customer updates, performance insights, and recommendations
Responsible for driving increased penetration on GM Envolve OnStar products within their assigned region – with a specific focus on driving penetration in existing car parc vehicles and maintaining low account churn

Bachelor’s degree in business, sales or marketing
Professional sales experience, B2B and/or subscription sales an asset (3+ years)
Experience working with brand image and promoting value through customer experience
Strong verbal and written communication leveraging active listening, professional and positive tone
Proven ability to develop and grow revenue producing relationships through strong customer focus & understanding of business needs, demonstrating empathy, professionalism, and confidence
Ability to resolve issues under tight deadlines
Analytical/critical thinker who can make decisions based on data or facts provided
Ability to balance and prioritize multiple tasks in a fast-paced environment
Ability to travel overnight (up to 25%)

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.

Customer Success Manager

Key skills