Own the Salesforce product roadmap and prioritize enhancements aligned with business goals.
Manage the Salesforce production environment, including configuration, releases, and performance monitoring.
Lead and develop a team of Salesforce Administrators and Data Analysts.
Establish data governance standards to maintain data accuracy and long-term integrity.
Oversee user access controls, permission reviews, and annual audit processes.
Implement and monitor compliance controls aligned with SOX, GDPR, CCPA, and internal policies.
Partner with Sales, Marketing, Engineering, and Finance to gather requirements and deliver system improvements.
Translate stakeholder needs into clear product specifications and development priorities.
Track platform performance using defined metrics and implement improvements based on results.
Ensure Salesforce configurations meet accessibility standards and support inclusive user experiences.
Identify risks within the CRM ecosystem and implement mitigation plans.

5+ years of experience in CRM product management, sales operations, or related roles.
Experience managing Salesforce or similar enterprise CRM platforms.
Experience supervising technical or analytical team members.
Working knowledge of data governance, access control frameworks, and compliance requirements such as SOX, GDPR, or CCPA.
Experience translating business requirements into system solutions.
Strong analytical and communication skills.
Preferred: Salesforce certifications.
Experience with Tableau, Smartsheet, or JIRA.
Agile project management certification.
Experience in B2B sales environments.
Masters degree in a related field.

Generous Benefits Package
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Sales Operations Product Manager

Key skills