Technical Services Manager

Role Overview

• Perform as the water management expert for water and wastewater treatment for RMC products and programs in our served markets.
• Assist customers and sales representatives in troubleshooting specific systems and applications.
• Develop new training materials, provide sales representatives and customers with training seminars in the areas of boiler/cooling and wastewater treatment and maintain Techni-Tips.
• Support the evaluation of new product technology for boiler, cooling, and polymer applications.
• Partner with Marketing and Product Management regarding new products or materials.
• Support the development and review all technical data prior to release to the field.
• Work jointly with the Water Energy Laboratory to perform failure analysis when necessary.
• Support Product Manager with updating and adding product information to the Product Guidelines for US and Canadian products.
• Work with EH&S on special certifications such as NSF, Halal, Kosher, Organic, and SDS.
• Act as the Trail Boss for Corporate Accounts, when necessary, including: Communicate the service guidelines and expectations to the field team, compile action plans and ROI projects, maintain service coverage and activities at all plant sites, and review service reports for content and quality.
• Support new business development through attending prospect surveys and technical proposal generation.

Requirements

• Bachelor’s degree in chemical or science related field with math and physical sciences including inorganic, organic, and physical chemistry, physics, algebra, and calculus.
• Ten years’ performing water treatment duties in related industries or five years of field management experience in the water treatment industry.
• Advanced knowledge of water treatment industry and product application technology.
• Experience in calculating chemical dosage requirements.
• Knowledge of product use cost.
• Strong interpersonal skills with the ability to deal with people at all organizational levels.
• Attention to detail with excellent analytical, mathematical, organizational, and problem solving skills.
• Excellent verbal and written communications skills.