Provide prompt and friendly world class customer service to retail customers visiting the store, addressing their inquiries, concerns, and requests related to Truvista service offerings.
Accurately process cash and check payments for current and past-due bills by receiving payments, entering balances, and making deposits while adhering to Truvista’s cash handling policy.
Edit and post adjustments and corrections to customer billing or services ordered.
Perform day-to-day retail operations, such as maintaining inventory levels, organizing displays, and ensuring a clean and organized store environment.
Recommend speed upgrades, additional new services add-on and features to existing customers.
Handle and resolve customer complaints, technical issues, and billing disputes efficiently and effectively, striving for first-call resolution whenever possible.
Fill out contract forms, determine charges for services requested, prepare change of address records, and issue discontinuance orders.
Investigate conditions preventing completion of service connection orders and take steps to resolve them.
Deliver consistent attendance and on-time arrival in the workplace.
Responsible for handling inbound customer service calls when not actively engaged with in-person customers.
Perform other work-related duties as assigned.

High school diploma or GED, or equivalent combination of education and experience
Six months to one year of related experience and/or training
Industry experience and sales experience are preferred
Must have reliable transportation, as travel to other retail locations may be required, based on business needs.

Customer Care Representative

Key skills