Customer Care Representative

Role Overview

• Conduct non-scripted customer interactions via phone, email, and chat.
• Topics include rebate status, scheduling, submittal procedures, and program guidelines.
• Perform professional outreach.
• Review and assist customers with energy application inquiries and program questions.
• Complete other administrative duties as assigned.

Requirements

• High school diploma.
• 2+ years of professional work experience.
• 2+ years of proficiency with MS Word, Excel, and other programs within the MS Office Suite.
• Must be able to successfully pass a background check with drug screening.
• Previous sales or customer service experience (preferred).
• Computer skills, including accurate and efficient data entry and database navigation (preferred).
• Strong written and verbal communication skills (preferred).
• Ability to maintain high energy levels and a positive attitude while working with team members, customers, and program participants (preferred).
• Experience working with program participants, such as homeowners and contractors, to troubleshoot application requirements (preferred).
• Ability to identify, define, and resolve problems promptly; gather and analyze information; and develop alternative solutions (preferred).
• Ability to work independently and collaboratively (preferred).
• Strong organizational and analytical skills (preferred).
• Typing speed of 45–50 words per minute preferred.
• Ability to work in a fast-paced, high-pressure environment (preferred).
• Professional interpersonal skills, including courtesy and cooperation (preferred).
• Ability to manage multiple priorities and work limited overtime as necessary (preferred).
• Ability to sit for prolonged periods in a distraction-free environment (preferred).
• Demonstrated pride in making a positive difference for program participants (preferred).
• Ability and desire to quickly learn about the energy business (preferred).