Under the supervision of the Director, Health Fund Operations, plays a key role in the oversight of the Fund’s vendor network
Ensures that third‑party partners deliver accurate, timely, and compliant services that support a positive member experience and operational excellence
Coordinates day‑to‑day interactions with vendors involved in enrollment, claims processing, billing, eligibility, and customer service
Serves as a liaison to resolve issues, monitor performance, and uphold service‑level expectations
Tracks vendor deliverables, supports contract compliance, and escalates emerging risks that may affect operational workflows
Identifies process gaps, facilitates cross‑functional communication, and contributes to continuous improvement efforts
Strengthens vendor relationships and helps maintain an efficient, high‑quality operational environment
Works closely with the Health Fund Operations leadership team and collaborates with internal departments and external vendors

Minimum 5 years of relevant experience in vendor management, operations, compliance, benefits administration, or related administrative/analytical roles
Deep understanding of health benefits administration from the provider and/or payor perspective
Experience in the healthcare industry
Strong organizational and multitasking skills with attention to detail
Well organized, self-starter, conscientious, able to multitask and assist on projects
Excellent communication skills, both oral and written, demonstrated by an ability to coordinate and communicate with internal and external contacts
Ability to maintain, manage, and update shared folders, SOPs, invoice trackers, and other operational documentation
Proficiency in Microsoft Office Suite and familiarity with reporting tools.

Health Fund Operations Coordinator

Key skills