Manage and nurture relationships with key customers, focusing on customer retention and growth.
Conduct ongoing and proactive communication with customers to ensure satisfaction, growth, and high renewal rates.
Manage contract renewals and re-negotiations.
Grow account revenue through up-sell and cross-sell efforts.
Monitor and mitigate risk among the account base.
Identify key contacts and maintain regular communication with them.
Develop a deep understanding of Campaigner product and ensure accounts are utilizing its features effectively.
Stay updated with email marketing changes and communicate these to clients.

2-3 years in Account Management, Customer Success, Sales and/or Business Development.
Knowledge of web-based software as a service (SaaS)
Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
Ability to understand the client’s business and what drives decision making.
Excellent communication skills; building quick rapport over phone, email and presentation.
Exceptional time management and organization; ability to manage competing priorities.
Proven negotiation skills and ability to overcome objections.
Experience in email or digital marketing a plus.
Motivated with a passion to succeed, while also helping clients, team members and the overall company.

Competitive salaries
Robust, health and wellness-focused benefits
Paid time off
Work-life balance
Employee Resource Groups
Company-sponsored events
Opportunities for professional growth through educational support, mentorship programs, and career development resources.
Employee engagement programs and recognition awards.

Account Manager

Key skills