Expand revenue from the existing customer base by strategically providing a fantastic experience and upselling/cross-selling by being inquisitive, understanding the customers’ needs, and applying a partner-based approach to sales
Achieve sales targets, maintain, and develop a strong pipeline of opportunities from existing customer base
Build a strong understanding of client and industry segmentation, behavior, and insights to drive customer lifetime value
Ownership of customer engagement including customer upsell/cross-sell and renewals
Establish, manage, and grow value-based relationships though exceptional communication and follow through to ensure customer satisfaction, resulting in high customer retention
Serve as voice of the customer to prioritize feature requests and platform improvements during product discussions for Colibri to improve our business solutions using the customer feedback loop
Responsible for account retention, growth, and upsell-cross sell
Educate clients on new features, assist with extending their utilization, obtain customer feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
Actively drive customer references and case studies
The desire to exceed expectations

3 to 5 years of experience
Excellent interpersonal skills with the ability to effectively collaborate with internal and external stakeholders
Customer-first mindset
Ability to understand customers’ needs and manage client expectations
Strong work ethic and ability to manage high levels of volume across multiple customers and projects, with varying degrees of priorities, while fostering retention and loyalty in a fast-paced environment
PowerPoint, Word, and Excel skills are a plus
Salesforce or other CRM platform experience preferred
Excellent verbal and written communication skills
Ability to leverage your creativity, intellect, and results-oriented attitude

Account Manager

Key skills