Lead the Inside Sales Support teams that provide transactional and relationship-driven support to Outside Sales Representatives
Responsible for quoting, order processing, and post-sales fulfillment
Drive improvements in service delivery and sales outcomes by collaborating cross-functionally
Ensure customer-focused sales mindset, strong team performance, and professional development for associates
Identify opportunities to streamline processes, implement best practices, and elevate operational excellence
Build and develop high-performing Inside Sales Support teams

Must be 18 years of age or older
Must be legally permitted to work in the United States
Experience in managing sales support teams
Proven ability to drive operational metrics and process improvements
Working knowledge of Microsoft Office Suite
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Experience in sales organizations
Strong leadership and coaching skills
Experience with CRM tools (e.g., Salesforce.com, Microsoft suite)
Strong understanding of sales, demand generation, and technology
Experience in customer-focused roles and servicing customer needs
Minimum education not specified; typically requires relevant experience and/or education in business, management, or related field

Manager, Inside Sales Support

Key skills