About this role
Role Overview
- Own the affiliate channel escalation process, serving as the primary decision driver for compliance-related issues and a key stakeholder in legal, investor relations, and affiliate policy situations
- Actively investigate potential affiliate violations by gathering evidence, auditing traffic sources, and validating promotional methods
- Drive cross-functional reviews with Affiliate, Legal, Finance, and Investor Relations teams to align on risk assessment and outcomes
- Serve as the final escalation point for affiliate-related compliance issues originating from Customer Support and Product Support teams
- Be able to advocate for and strongly recommend enforcement decisions, including warnings, restrictions, or removal from the affiliate program
- Provide clear guidance to Product Support Manager to ensure teams are aware on how enforcement decisions should be communicated to customers and affiliates, including approved rationale and boundaries
- Proactively monitor affiliate activity and identify emerging risk patterns before they escalate
- Execute detailed traffic audits to determine source legitimacy, compliance with policy, and overall quality
- Run point on miscellaneous legal and compliance tasks tied to affiliate activity, ensuring timely follow-through and resolution
- Produce clear, defensible documentation that supports decisions and stands up to internal and external scrutiny
- Build and refine repeatable workflows for escalation, investigation, and enforcement as the affiliate channel scales
- Continuously improve how affiliate risk is identified, assessed, and resolved to protect revenue, brand trust, and legal exposure
Requirements
- 5+ years of experience in affiliate marketing, compliance, trust & safety, risk analysis, operations, or a legal-adjacent role
- Strong investigative and analytical instincts
- Demonstrated experience evaluating policy-driven or compliance-related issues and supporting decisions that carry business or legal risk
- Hands-on experience reviewing, auditing, or investigating activity within a digital channel (affiliate, performance marketing, payments, platforms, or marketplaces)
- Proven ability to synthesize information from multiple sources (data, documentation, stakeholder input) and arrive at clear, defensible conclusions
- Experience working cross-functionally with teams such as Affiliate, Legal, Finance, Investor Relations,, or Operations
- Strong written documentation skills, including the ability to clearly and professionally explain findings, risk factors, and recommended actions when handling sensitive or confidential matters
- Comfort taking ownership of outcomes and following issues through to resolution, even when decisions are complex or unpopular
- Working knowledge of affiliate marketing practices, traffic sources, and common risk vectors (or demonstrated ability to quickly develop this expertise)