Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer
Achieve winning sales and service performance through daily team coaching and effective communication
Motivate team performance through feedback and recognition
Collaborate with the Store Manager to champion the ongoing development and growth of the store team
Ensure all operations, inventory, scheduling, and company processes are implemented
Welcome, advise, and guide customers to identify their perfect coffee match

3+ years of professional experience in a fast-paced or luxury retail environment
2+ years of supervisory experience in people management and development of direct reports
High School Diploma or GED required; Bachelor’s degree preferred
Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
Availability to work open and closing shifts, weekends, and holidays

Assistant Retail Store Manager

Key skills