Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management and leadership) in order to meet account performance objectives and client's expectations.
Connects key stakeholders within clients’ organization to the Steritech team through formal and informal meetings, including business reviews, top-to-top meetings and innovation sessions.
Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking and best practices with clients assigned.
Proactively assesses company performance on quality, calibration, round spread, day-parting, survey results, Specialist feedback and manages SLAs.
Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.
Works with Accounts Receivable and client to ensure payment of any outdated invoices.
Executes successful contract renewals and price increase terms with clients assigned.
Executes strategic plans including performance objectives, financial targets, and critical milestones for assigned accounts.
Proactively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.
Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
Performs all other duties as assigned.
Requirements
Minimum three years of strategic sales experience in a business-to-business sales and/or account management organization.
Bilingual (French/English) a strong asset
Experience in the (foodservice/grocery/convenience/QSR) industry.
Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
Demonstrated ability to execute on projects and initiatives.
Excellent communication skills, both verbal and written.
Ability to effectively negotiate with a track-record of results.
Ability to demonstrate financial knowledge and business acumen.
Attention to detail.
Sound decision making skills.
Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
Must pass pre-employment background screenings (DMV, criminal, drug).
Must have a Bachelor’s Degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).
Benefits
Annual bonus
Company cell phone and laptop
Company paid holidays, vacation and sick time.
Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
Employee Assistance Program that offers services such as free counselling services and other benefits
Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.