Account Manager

Role Overview

• Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
• Coordinates the involvement of the vertical team (Specialists, Support Services, technical resources, operations management and leadership) in order to meet account performance objectives and client's expectations.
• Connects key stakeholders within clients’ organization to the Steritech team through formal and informal meetings, including business reviews, top-to-top meetings and innovation sessions.
• Develop and maintain an in-depth knowledge of the market segment, sharing insights, trends, benchmarking and best practices with clients assigned.
• Proactively assesses company performance on quality, calibration, round spread, day-parting, survey results, Specialist feedback and manages SLAs.
• Meets assigned targets for growth, profitability, A/R and strategic objectives in assigned accounts.
• Works with Accounts Receivable and client to ensure payment of any outdated invoices.
• Executes successful contract renewals and price increase terms with clients assigned.
• Executes strategic plans including performance objectives, financial targets, and critical milestones for assigned accounts.
• Proactively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.
• Responsible for submitting weekly, monthly and yearly reports as required; including ensuring administrative procedures are performed as necessary to complete required reports.
• Performs all other duties as assigned.

Requirements

• Minimum three years of strategic sales experience in a business-to-business sales and/or account management organization.
• Bilingual (French/English) a strong asset
• Experience in the (foodservice/grocery/convenience/QSR) industry.
• Must be a self-starter with the ability to perform in high pressure and dynamic situations with skill and tact.
• Demonstrated ability to execute on projects and initiatives.
• Excellent communication skills, both verbal and written.
• Ability to effectively negotiate with a track-record of results.
• Ability to demonstrate financial knowledge and business acumen.
• Attention to detail.
• Sound decision making skills.
• Desire and ability to travel via car and airplane to meet clients, field operations, attend meetings and conferences as necessary.
• Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
• Must pass pre-employment background screenings (DMV, criminal, drug).
• Must have a Bachelor’s Degree in business or management-related field or three years progressive management experience in a related service industry or successful completion of account management track (internal candidates).

Benefits

• Annual bonus
• Company cell phone and laptop
• Company paid holidays, vacation and sick time.
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Retirement Savings plan with highly-competitive company-matching contributions of 3.5%.
• Employee Discounts
• Fantastic Tuition Reimbursement benefits & Scholarship Programs