Bilingual Inside Sales Account Manager

Hilti North America is a global leader in construction innovation, and they are seeking a Bilingual Inside Sales Account Manager to build customer relationships and drive growth through strategic inside sales. The role involves consultative selling, developing business plans, and collaborating with internal teams to enhance customer experiences and market share.

Responsibilities:

• Make over the phone sales growing a loyal customer base within a designated trade & geographical area while strengthening the company’s position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow sales
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Discuss Hilti products and services over the phone with customers
• Identify the key roles within target companies and understand their responsibilities and needs; obtain contacts with decision makers at construction/ industrial companies
• Create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits
• Collaborate with a variety of departments to be a successful account manager (materials management, logistics, credit, marketing, technical services, and customer service)
• Care for and maintain company assets, e.g. laptop, and smart phone to minimize loss due to damage or loss
• Participate in construction industry trade organizations to build relationships and network of contacts
• Additional duties as assigned

Requirements:

• High School Diploma or GED required; Bachelor's Degree preferred or equivalent work experience
• Spanish/English bilingual required
• Demonstrated aptitude of cold-calling skills over the phone to customers required
• Ability to thrive both independently and in a team environment
• Demonstrated ability to develop engaged customer relationships & implement strategic concepts
• Excellent time management skills
• Must be persuasive, sales driven, customer focused, and a team player
• Must be able to build prospects and business relationships
• Proficient computer skills including MS Office Suite and smartphones
• One (1) year prior experience in sales working directly with customers preferred (either over phone or face-to-face)
• Some experience with reading and understanding construction documents preferred
• Previous experience of preparing professional sales presentations and quotes for customers
• Proficiency in SAP, CRM, Microsoft Office/access preferred