Human Resources Specialist

Role Overview

• Assist in the administration and coordination of HR programs and processes related to associate services
• Perform customer service tasks necessary within the department such as handling customer/associate complaints, problems, and requests
• Maintain effective working relationships with persons at all levels within the company including vendors, customers, regulatory authorities, associates, consultants, etc.
• Protect the confidentiality of written and verbal information critical to company operations
• Identify process improvements and assist in planning, coordinating, and implementing new programs or procedures
• Maintain professional composure when managing emergency situations and working in an environment with frequent interruptions
• Assist associates by answering general human resources questions
• Process and input associate changes into the HRIS promptly and accurately
• Present HR orientation programs to new and converting associates
• Administer tuition reimbursement processes and enter data into the Learning Management System
• Utilize technical knowledge of the HRIS database to run reports, queries, and data reviews
• Assist job applicants with the applicant tracking system (ATS)

Requirements

• High school diploma or GED
• Some college preferred
• Experience in a professional, customer-facing environment preferred
• Experience working with HRIS software preferred
• Strong sense of urgency and ability to act quickly and appropriately in time-sensitive situations
• Exceptional attention to detail and accuracy in all work
• Ability to establish workload priorities and manage multiple tasks simultaneously
• Ability to work independently with minimal supervision
• Ability to interpret and apply departmental methods and processes
• Strong analytical skills, including ability to resolve issues based on incomplete or evolving information
• Ability to maintain strict confidentiality of verbal and written information
• Ability to work effectively with individuals of diverse backgrounds, personalities, and work styles

Benefits

• Multiple group medical, dental and vision plans
• Robust wellness program
• Life insurance and disability coverages
• Variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance
• 401(k) plan with a matching contribution
• Vacation and sick time programs