PSC Manager

Role Overview

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
• Verifies patient by reading patient identification.
• Obtains blood specimens by performing venipunctures and finger sticks.
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic), in order to perform the job.
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team.
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center; may require heavy lifting of up to 50 pounds of supplies.
• May require reimbursable travel for stocking of supplies. May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
• Assists with managing Patient Service Center vendors.
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws; Monitor customer feedback; Manage small escalations as needed.
• Manage scheduling issues.
• Ensure continued and open communication regarding ongoing draw statuses. General phlebotomy knowledge for PSC’s location (per state regulations).
• Must maintain a current status on Natera’s training requirements.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience Managing/supervising phlebotomy operations and teams experience preferred
• BS/BA degree (preferred)
• High School Diploma (or equivalent) required
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Benefits

• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Additional wellness and work-life benefits