About this role

Serve as the primary point of contact for IT support requests, ensuring timely resolution of software, hardware, and access issues.
Manage and maintain user accounts, permissions, and security settings across Microsoft 365, Salesforce, and other key systems.
Support onboarding and offboarding processes, ensuring proper access and equipment setup.
Monitor and perform regular maintenance of servers for optimum performance, escalate complex issues as needed, and coordinate with vendors or external IT partners.
Manage software packages and updates within Atera and inTune RMMs.
Track and analyze recurring helpdesk issues to identify opportunities for automation or improved training.
Maintain SOPs as processes and systems are updated.
Troubleshoot issues across Exchange, SharePoint, and Teams environments.

Bachelor's degree in IT or related field experience
3-7 years of IT support, systems administration, or automation engineering
Proven experience with automation platforms
Familiarity with APIs and basic scripting in Python, JavaScript, and Powershell
Strong understanding of Microsoft 365 and Salesforce administration
Excellent troubleshooting, documentation, and communication skills
Ability to manage multiple priorities in a collaborative, remote work environment
Experience with Windows Server 2022 or newer and Ubuntu Linux operating systems

Help Desk, AI Specialist

Key skills