Company Operations Lead

Role Overview

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
• Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
• Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
• Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
• Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
• Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
• Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
• Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
• Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements

• 8+ years of experience in operations, program management, business operations, consulting, or similar roles in complex, cross-functional environments
• Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist
• Proven experience building, improving, or scaling operational systems, processes, or program management frameworks
• Strong attention to detail paired with the judgment to know where rigor matters most
• Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality
• Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees
• High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries
• Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically
• Collaborative, team-first mindset with a strong desire to help the broader organization succeed
• Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations
• High integrity and strong judgment when handling confidential or sensitive information.