About this role

Provides customer service by phone and electronically, assisting Vermonters with questions and issues related to titles, registrations, and driver licenses.
Responsible for reviewing, verifying, coding, and resolving customer concerns, ensuring information is accurate and complete.
Handles higher-level transactions with strong attention to detail, clear communication skills, and the ability to work independently.
Works closely with a Unit Supervisor and a team dedicated to helping the public navigate DMV processes efficiently and accurately.

Three (3) or more years of office administrative experience that included significant public contact.
OR Two (2) or more years of Vermont DMV experience.
Strong ability to communicate effectively in writing.

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 11 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

Motor Vehicle Call Center Agent III

Key skills