Customer Service Representative

Role Overview

• Provide exceptional customer service to our customers
• Monitor and process customer orders and requests in a timely manner
• Handle order and requests from Sales Reps or Distributors efficiently
• Main point of contact for Sales reps for dedicated service
• Make sure complaints are handled efficiently
• Comply with ISO procedures
• Performs other responsibilities as assigned

Requirements

• Minimum of 2 years’ experience in customer service and/or customer account management
• Must be fluent in English + EU languages preferably
• Excellent communication skills (friendly, positive and efficient)
• Intelligent and pro-active in finding solutions
• Independent worker and go-getter (Sales oriented)
• Excellent phone voice and skills
• Reliable and high sense of responsibility and urgency
• Commercial skills (ability to hear sales opportunities and to act upon it)
• Flexible (in working hours and jobs that are assigned)
• Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
• Resistance to stress and ability to prioritize
• Accurate
• Ability to adapt and implement new procedures as required to provide excellent customer service

Tech Stack

• Oracle

Benefits

• Exceptional customer service to customers
• Ability to handle customer orders and requests in a timely manner
• Support Sales Reps in upselling products
• Provide accurate product information and handle complaints