The Business Process Owner (BPO) is responsible for the end-to-end management, optimisation, and strategic alignment of the Order To cash and Claims Management within the organisation.
Cooperate with the Head of Business Process (HoBP) and act as the business owner for functional sub-domains Order to Cash and Claims Management.
Own the assigned business process life cycle, defining and maintaining process boundaries, inputs, outputs, roles, and interactions.
Ensure alignment with organisational strategy and compliance with relevant regulations.
Actively participate in the design of “to be” solutions in collaboration with IT and other stakeholders.
Establish and monitor KPIs and metrics for process performance, including claims management processes (part of CRM suite).
Analyse process performance (SAP Signavio) to identify bottlenecks and improvement opportunities.
Lead the implementation of corrective actions on: order management, credit management, shipping/fulfillment, invoicing and accounts receivable.

Bachelor’s degree in Supply Chain, Industrial Engineering, Operations, or a related field
Minimum 5–7 years in a similar role or experience, including at least 1 year of hands‑on SAP experience
Proven track record in leading cross‑functional process improvement initiatives
Experience with ERP systems (SAP SD modules) and business modelling tools
Lean Methodology certification
Ability to conduct workshops and document functional processes (near‑shore/off‑shore coordination activities)
Fluent English (business‑facing role)
Any other languages are welcome.

A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.

Business Process Owner – OTC

Key skills