Ensure adherence to global processes and maximize the use of SAP and other core systems
Gather and synthesize requirements from various hubs to align with business goals
Eliminate deviations and align processes with global standards
Prioritize and resolve SAP-related issues, manage new requirements, and improve incident handling
Upskill local teams, develop training materials, and drive adoption of global processes
Work closely with local BPOs, monitor progress, share best practices, and report to stakeholders

Degree in IT, Business Administration, or related field
10+ years in business process or program implementation in manufacturing
Proficiency in at least one SAP module (e.g., SD, MM, PP, etc.), Salesforce/FSM, and data analysis
Strong communication, problem-solving, and stakeholder engagement abilities
Project management, training development, and a detail-oriented mindset

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Global Business Process Owner – Service Business

Key skills