Lead end-to-end execution of complex, cross-functional programs, ensuring alignment to business goals, timelines, scope, and success metrics across the full lifecycle (intake → release → post-launch optimization).
Establish and operationalize program structures , including operating models, milestones, decision points, and RAID controls; proactively manage risks, dependencies, and cross-team deliverables to maintain momentum in ambiguous environments.
Partner closely with Product, Engineering, GTM, and key stakeholders to define scope, dependencies, and execution plans; translate strategic objectives into clear, actionable roadmaps and coordinated delivery plans.
Own program governance and tooling , leveraging advanced Jira and Confluence portfolio workflows (dependency boards, cross-team reporting, workflow automation), and maintain clear documentation and decision logs.
Provide executive-ready reporting , synthesizing KPIs, leading indicators, and trend analysis into concise status updates, risk narratives, and dashboards that drive data-informed decisions—not activity reporting.
Drive trade-off decisions (scope, schedule, quality) and escalate risks or blockers appropriately to ensure timely resolution and predictable outcomes.
Apply strong technical acumen to understand solution approaches, non-functional requirements (NFRs), system dependencies, and architectural trade-offs, while contributing to continuous improvement of delivery processes and team best practices.

5+ years of experience as a Technical Program Manager in a software engineering environment
Proven ability to independently own and deliver enterprise-scale initiatives, managing cross-functional teams and complex technical and organizational dependencies.
Solid understanding of modern software development practices, cloud platforms (AWS, GCP, or Azure), and Agile frameworks, with the ability to translate technical concepts into business impact.
Demonstrated experience influencing across organizational boundaries and partnering with senior leadership (Directors, VPs) to drive alignment and execution.
Strong communication, facilitation, and executive-level storytelling skills, enabling effective collaboration between technical and non-technical stakeholders.
Experience with contact center solutions is a strong plus.

Technical Program Manager

Key skills