Lead a distributed UX and Content Design organization embedded across multiple product squads
Partner closely with Product and Engineering in a triad model, ensuring design is integrated from discovery through delivery within a structured product development lifecycle
Set direction and standards across teams, partnering with cross-functional peers to shape roadmaps, scale design practices, and measure impact
Oversee UX and Content Design disciplines including information architecture, interaction design, visual systems, and content strategy, incorporating advanced methodologies and AI-assisted workflows where they drive meaningful outcomes
Define and uphold best practices and standards across information architecture, content strategy, interaction design, and visual systems
Lead the evolution of scalable design systems, patterns, and governance that ensure quality and consistency across a growing multi-product ecosystem
Establish review mechanisms and metrics that tie design craft to measurable outcomes
Institutionalize customer-centered, data-informed decision making across buyer and seller experiences
Ensure designers directly interact with customers and translate insights into prioritization and simplification decisions
Balance the needs of hobbyists and sellers to create experiences that increase trust, engagement, and marketplace liquidity
Build a culture that consistently exceeds the hobby community’s expectations
Recruit, develop, and retain a high-performing UX and Content Design organization
Establish clear expectations, strong leadership at every level, and consistent coaching and feedback practices that enable growth and accountability
Build a culture grounded in trust, ownership, and purpose, where diverse perspectives are welcomed, candid communication is encouraged, and individuals understand how their work advances both the hobby community and the business
Design and sustain a scalable UX and Content Design operating model within a cross-functional product organization
Clarify roles, responsibilities, and norms across multiple UX and Content teams to enable speed and alignment
Anticipate and resolve issues and escalations; standardize processes, improve planning and resource allocation, and proactively manage cross-team dependencies, ensuring consistent execution
Align UX and Content Design outcomes to company objectives and marketplace dynamics
Define a 2–3 year vision that strengthens competitive differentiation and fosters growth
Establish clear performance indicators and hold your teams accountable for measurable impact.
Requirements
Significant experience (typically 10+ years) leading UX and Content Design organizations
Deep expertise in UX and Content Design principles, practices, processes, and related software and techniques including wireframing, user flows, mockups, prototyping, brainstorming, contextual inquiry, experience audits, competitive breakdowns, market research, and usability
Practical experience to evaluate, participate in, and enhance the team’s design and content practices when needed
Experience using AI technologies to improve team outcomes
A passion for customers, matched by a passion for design excellence in service of their needs, with a history of UX and content initiatives that create measurable value
Professional experience succeeding at the intersection of design, content, strategy, and operations, leading strategic initiatives and creating an environment of scalable, repeatable results
A demonstrable practice of structured professional and team development, including leadership of managers and senior designers, in high-growth, customer-focused organizations
Expertise at allocating resources to achieve optimal outcomes; leading build-vs-buy decisions, organization designs, and proposals for new resources and investments
Excellent written and verbal communication and presentation skills; the ability to articulate complex UX and Content Design practices and insights to new audiences, deliver strategic briefs to cross-functional leaders, and bring others along to implement new ideas to improve customer outcomes
Comfort with communication and collaboration tools including GSuite, Glean, and Jira/Confluence
Mastery of guiding design
and customer-informed product and business decisions
Ability to guide cross-functional teams without supervisory responsibility and work in a collaborative environment, and to facilitate meetings and processes with diverse and sometimes conflicting points of view; ability to influence and guide teammates to decisions and finality
Demonstrated ability to solve complex, ambiguous problems and comfort operating at both strategic and tactical levels.
Benefits
Medical benefits
Financial benefits
Various paid time off benefits, such as PTO and parental leave