Supports The Hartford's Complex Liability Solutions Commercial Underwriting area in the sales acquisition process
Provides support for new business and renewal policy account coordination, review, essential services, prepare work orders for quoting and issuance of Complex Liability Solutions business
Serves as the point of contact for agents and regional office Account Managers in handling inquiries and requests
Communicates with local network partners, brokers and Underwriters to request needed information and resolves problems
Serves as the Operations single point of contact in partnership with their Underwriter in support of Complex Liability Solutions Business
Responsible for handling high volumes of transactions
Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business
Multi-task, prioritize and manage daily work activities
Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences
Maintains an effective pending/diary/follow-up system
Maintains a professional/organized work area

Prior Commercial Market Insurance industry experience as an Account Manager, Rater (or similar) at an insurance carrier/agency required
Knowledge of the following commercial primary insurance coverage's: General Liability, Excess, Umbrella
Functional knowledge of Commercial Lines rating experience
Strong Customer Service and Relationship Building skills
Effective Communication Skills / Written and Verbal
Good Automation Skills and strong technical ability
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software
Works Autonomously
Ability to shift work efforts quickly and make decisions in a fast past environment

Account Manager – Complex Liability Solutions

Key skills