Key skills
BICommunicationCollaborationAccount Management
About this role
Role Overview
- Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers, and our customers
- Learn and understand our transportation management system(s) and processes that support our customers
- Provide exceptional customer service to Redwoods customers in every interaction
- Oversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue management
- Manage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teams
- Investigate, provide solutions, and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freight
- Proactively communicate relevant updates to customers and/or internal teams as needed
- Answer all phone calls in a timely manner
- Learn and understand system tricks and shortcuts to minimize administrative work
Requirements
- Bi-lingual in English and Spanish
- Strong communication skills both orally and written
- Ability to work in a fast-paced, dynamic environment
- Pro-active problem solver and listener; ability to multi-task
- 1-2 years of business experience in a bi-lingual environment
- Logistics experience preferred, but not required
- Basic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)
- Strong customer service background and ability to quickly build rapport with customers
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you
- Major Medical 30 days
- Aguinaldo Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- Cell Phone Allowance of $800 pesos per month minus applicable taxes