Customer Support DACH
Germany
Full Time
4 hours ago
Key skills
CommunicationRemote Work
About this role
Role Overview
- Handling customer inquiries by phone or via our ticketing tool
- Analyzing customer requests, providing solutions and advising on software use
- Documenting inquiries and communicating issues within the team
- Forwarding customer needs to our development team
Requirements
- You are bilingual in German/French or German/English
- Motivation, attention to detail and a willingness to learn are our top priorities
- You have a natural manner, high energy and a friendly smile
- Excellent communication skills, the ability to explain things clearly, and reliability characterize you
- You enjoy researching and finding solutions
- You are IT-savvy and enjoy working with software
Benefits
- 100% remote work possible, with only one on-site week per quarter (fully covered by the company)
- Events, social evenings, wellness workshops and team-building activities
- Presence of other German-speaking colleagues with whom you can regularly exchange