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Consumer Service Operations Professional 2 at Humana | JobVerse
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Consumer Service Operations Professional 2
Humana
Remote
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Consumer Service Operations Professional 2
North Carolina, United States of America
Full Time
1 week ago
$58,700 - $68,200 USD
Visa Sponsor
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About this role
Role Overview
perform analysis by reviewing claims payments, policies, procedures and determine root cause for issues
assist with benchmarking, business process analysis, claims processing, testing updates and claims quality audits
ensure the appropriate identification of root cause through established intake process
perform claim analysis and summarize results with detail at the individual level and determine impacts
identify improvement opportunities based on analysis
act as a claims subject matter expert
Requirements
U.S. citizenship required
successfully receive interim approval for government security clearance (NBIS
National Background Investigation Service)
3 years of experience in managed care environment
4 years of claims experience processing/adjudicating professional, inpatient, and outpatient claims
experience with TRICARE contracts and/or the military health care delivery system, or Medicare reimbursement
2 years of customer service experience
familiarity with reimbursement terminology (ie DME, DRG, HCPCS, CPT coding, Revenue codes, etc)
Benefits
medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities
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